Frequently Asked Questions (FAQ)

Orders & Shipping

Q: How long will it take to get my order?

All orders are processed within 2–3 business days.

U.S. delivery typically takes 5–10 business days after shipping.

International delivery may take 7–14 business days, depending on the country.

Q: Will I get tracking for my order?
Yes! Once your order ships, you’ll receive an email with your tracking number so you can follow your package.

Q: Do you ship internationally?
Yes, we ship worldwide. Please note that international customers are responsible for any customs duties or taxes.

Products & Sizing

Q: How do I know what size to order?
Check out our Size Guide on each product page. If you prefer a looser fit, we recommend sizing up.

Q: Are your hoodies true to size?
Yes, but many of our styles are boxy or oversized by design. Be sure to review the product description for fit details.

Q: What materials are your hoodies made from?
Our hoodies are crafted from premium heavyweight cotton blends, designed for comfort, durability, and style.

Returns & Exchanges

Q: Can I return my order?
Yes! We offer a 30-day return policy. Items must be unworn, unused, and in their original packaging with tags attached. (See our Return Policy for more details.)

Q: Can I exchange for a different size or color?
The fastest way is to return your item and place a new order once the return is approved.

Q: Do you accept returns on sale items?
Unfortunately, sale items and gift cards are FINAL and cannot be returned.

Payments & Security

Q: What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.

Q: Is my payment information secure?
Yes — we use Shopify’s secure checkout system, which is fully encrypted to protect your data.

Contact & Support

Q: How can I reach you?
Email us anytime at slayhaussee@gmail.com. We typically respond within 24–48 hours (Mon–Fri).